Terms and Conditions
General terms and conditions of sale
These general terms and conditions of sale govern purchases made on our online store, from BTK Firewoods & Pellets.
1. The seller
BTK Firewoods & Pellets
Email: contact@cardvaultstore.com
For contact details and inquiries, please visit our Contact us page.
2. Scope
These terms and conditions apply to sales made through our online store to private individuals. The applicable version is the one accessible at the time of the order.
Before confirming their purchase, the customer reads and accepts these terms and conditions.
3. Products
Our catalog includes firewood, wood pellets, compressed logs and briquettes, coal, and log splitters. Specifications, quantities, and packaging are detailed on each product page.
As wood is a natural product, its appearance, color, and weight may vary within the specified limits. These variations do not affect the characteristics agreed upon at the time of purchase. The photographs illustrate the products and may show differences in appearance due to their natural composition.
The customer must check the compatibility of the fuel or equipment with their appliance and comply with the manufacturer's instructions, including usage restrictions.
4. Price
Prices are displayed in different currencies depending on the customer's location, including all taxes. Any delivery charges are indicated before order confirmation.
The amount charged is the amount agreed upon at the time of purchase. Subsequent price changes do not affect orders already placed.
5. Order
The customer selects their products, checks their basket, enters their contact details, and chooses their payment method. Before confirming, they can review the details of their order and correct any errors.
Final confirmation implies an obligation to pay. A summary email is sent to the address provided. The customer is advised to keep this email and the terms and conditions applicable to their purchase.
The contact details provided must be accurate, in particular the delivery address and the telephone number used to arrange the appointment.
If an item is found to be unavailable after an order is placed, we will inform the customer and offer a solution. No replacement product will be sent without their consent. If the order cannot be fulfilled, the amounts corresponding to the unavailable products and associated costs will be refunded.
6. Payment
Payment is made by credit card or bank transfer, depending on the options offered at the time of purchase. Full payment is required before shipment.
For a bank transfer, the customer uses the bank details provided with their order and includes their order number in the payment details. Orders are prepared for shipment after the funds have been received.
Proof of transfer can facilitate the tracking of the payment, but does not replace the receipt of the payment into the account indicated.
7. Delivery
We ship and deliver throughout Europe, the United Kingdom, the United States, and Canada. The delivery fee is €25 for orders under €290. Delivery is free for orders of €290 or more, to the destinations we serve.
The estimated delivery time is 5 to 8 business days after receipt of payment, unless otherwise specified before purchase. The carrier will contact the customer to arrange a delivery appointment.
Access and unloading
Delivery is made to the customer's home when conditions allow access and unloading of the truck. The customer must report any access constraints in advance: narrow road, slope, gate, traffic restriction, or other obstacle.
If the truck cannot access the property, we will agree with the customer on an accessible unloading point nearby. This location will be determined before delivery, taking into account the carrier's availability.
The customer or their representative must be present for the appointment. Any difficulties or requests to reschedule must be reported as soon as possible. If a new delivery incurs additional charges, the amount will be communicated and agreed upon before the delivery is arranged.
Delivery delay
In the event of a delay, the consumer may request in writing that we complete the delivery within a reasonable additional timeframe. If this deadline is not met, the consumer may terminate the contract under the conditions stipulated by the Consumer Code.
The seller may also immediately terminate the contract if we refuse to deliver or if the agreed delivery date was a key condition specified before the purchase. Any payments made will then be refunded within fourteen days of the contract termination.
For the consumer, the risk of loss or damage is transferred upon physical possession of the products by himself or by the third party he has designated, except when he personally chooses a carrier different from those offered by the seller.
8. Receiving the products
Upon delivery, the customer is asked to check the quantities and apparent condition of the products. In case of damage or missing items, they can note specific reservations on the carrier's document and contact us with their order number and, if possible, photographs.
The absence of reservations upon receipt does not deprive the consumer of their legal guarantees or their recourse against the seller.
9. Right of withdrawal
The consumer may withdraw from the contract without giving any reason within fourteen days of receipt. For an order delivered in several installments, the withdrawal period begins upon receipt of the last item. The calculation starts the day after receipt; if it ends on a Saturday, Sunday, or public holiday, it is extended to the next working day.
Before the deadline expires, the customer must clearly state their decision by email to contact@cardvaultstore.com. For contact information, please visit our Contact us page.
The right of withdrawal is subject to exceptions provided by law, particularly for goods made to the customer's specifications or clearly personalized. Simply choosing standard packaging or dimensions offered in the catalog is not sufficient to exclude this right.
10. Returns and refunds
After notifying the customer of their withdrawal, they have fourteen days to return the products, unless we offer to collect them.
For return address inquiries, email contact@cardvaultstore.com or visit our Contact us page.
Return organization
Return shipping costs are the responsibility of the customer. For pallets and heavy items, we will work with you to find a suitable transport solution and agree on collection arrangements.
Products must be protected during transport and kept dry. The original packaging may be used when available; its absence does not affect the right of withdrawal.
The customer may examine the products to verify their nature and characteristics. Depreciation resulting from handling beyond this examination may be claimed under the legal conditions, particularly if fuel has been consumed or deteriorated.
Refund
The refund includes the amount paid and standard delivery charges. It will be issued within fourteen days of notification of withdrawal, but may be delayed until receipt of the products or proof of their shipment, whichever comes first. This delay does not apply when we offer to collect the products.
The refund will be issued using the original payment method, unless expressly agreed upon for another method that does not generate any costs for the customer.
When a return is due to a lack of conformity, the costs necessary to implement the warranty are borne by the seller.
11. Legal Guarantees
Our products are covered by legal guarantees. For any inquiries, please contact contact@cardvaultstore.com, specifying your order number and the problem encountered.
Your rights
The consumer has two years from the date of delivery of the goods to invoke the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to prove the existence of the lack of conformity, not the date on which it appeared.
When a sales contract provides for the continuous provision of digital content or a digital service for a period exceeding two years, the statutory guarantee applies to that digital content or service throughout the entire provision period. During this period, the consumer is only required to prove the existence of the lack of conformity affecting the digital content or service, not the date on which it appeared.
The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them.
If the item is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests repair of the goods, but the seller insists on replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer can obtain a reduction in the purchase price by keeping the goods or terminate the contract by receiving a full refund upon return of the goods, if:
- The professional refuses to repair or replace the item;
- The repair or replacement of the item takes place after a period of thirty days;
- The repair or replacement of the goods causes a major inconvenience for the consumer, in particular when the consumer ultimately bears the costs of taking back or removing the non-conforming goods, or if he bears the costs of installing the repaired or replacement goods;
- The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer is also entitled to a price reduction or cancellation of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or cancellation. In such cases, the consumer is not required to request repair or replacement of the goods beforehand.
The consumer is not entitled to rescind the sale if the lack of conformity is minor.
Any period of immobilization of the goods for the purpose of repair or replacement suspends the warranty which remained to run until delivery of the repaired goods.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.
A seller who obstructs in bad faith the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects, pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund upon return of the goods.
12. Responsibility
The seller is responsible for the proper performance of its obligations under the conditions stipulated by law. Nothing in these terms and conditions limits the consumer's mandatory rights.
Products must be stored and used in accordance with the recommendations on their product sheet and the manufacturer's instructions. Damage caused solely by improper use or storage does not, in itself, constitute a defect attributable to the seller.
In the event of force majeure as defined in Article 1218 of the French Civil Code, the consequences for the performance of the contract will be assessed in accordance with applicable law. The customer will be informed of any difficulties affecting their order.
13. Personal data
The data required for the purchase is used to manage orders, payments, delivery, and communication with the customer. It may be transmitted to relevant service providers to the extent necessary for the performance of these services.
Information about data processing and individuals' rights is presented in our privacy policy. To exercise your rights, contact contact@cardvaultstore.com or visit our Contact us page.
14. Complaints and mediation
Any complaint can be sent in writing to contact@cardvaultstore.com, specifying the order number and the subject of the request. You can also find contact information on our Contact us page.
Recourse to mediation is optional and does not prevent the client from taking legal action.
15. Applicable Law
These terms and conditions are written in French and governed by French law, without depriving the consumer of their mandatory rights. In the absence of an amicable solution, disputes shall be subject to the jurisdiction of the competent courts in accordance with applicable law.
